{"id":24345,"date":"2025-10-29T22:59:58","date_gmt":"2025-10-29T22:59:58","guid":{"rendered":"https:\/\/sharpitours.com\/?page_id=24345"},"modified":"2025-10-29T22:59:58","modified_gmt":"2025-10-29T22:59:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/sharpitours.com\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"
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Frequently Asked Questions \u2013 SHARPITOURS<\/span><\/h1>\n
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1. Reservations and Payments<\/h2>\n

1.1. How can I book a transfer or tour?
\nYou can make your reservation directly on our website. www.sharpitours.com<\/a>, by email to info@sharpitours.com<\/a> or by phone at 966 096 682.
\nAfter availability is confirmed, you will receive an email with payment details and instructions.<\/p>\n

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1.2. What payment methods do you accept?
\nWe accept credit and debit cards, bank transfers, and other secure electronic methods presented at the time of booking.<\/p>\n

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1.3. Do I have to pay the full amount at the time of booking?
\nFor some services, a deposit may be required to secure the reservation, with the remaining balance due by the date of the service.
\nFor private transfers, payment can be made in full at the time of booking.<\/p>\n

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1.4. Do the prices include taxes and duties?
\nYes. All prices shown are final and include VAT and applicable taxes. There are no hidden costs.<\/p>\n

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2. Changes and Cancellations<\/h2>\n

2.1. Can I change my reservation?
\nYes. You can request changes at least 24 hours in advance, subject to availability.
\nSHARPITOURS will do its best to adapt the service to new needs.<\/p>\n

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2.2. What is the cancellation policy?
\nReservations can be cancelled free of charge up to 24 hours before the pick-up time.
\nCancellations or no-shows are non-refundable.<\/p>\n

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2.3. How do I request a refund?
\nRefund requests must be made in writing to info@sharpitours.com<\/a>, indicating the reservation details.
\nRefunds are processed in accordance with our Refund Policy.<\/p>\n

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3. Transfer Services<\/h2>\n

3.1. Will the driver wait for me at the airport?
\nYes. The driver will be in the arrivals area, holding a sign with your name on it.
\nWe monitor flight schedules to ensure your arrival, even in case of delays.<\/p>\n

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3.2. What if my flight is delayed?
\nNo need to worry. SHARPITOURS monitors flights in real time and automatically adjusts the pick-up time.<\/p>\n

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3.3. Can I request additional stops during the transfer?
\nYes, provided they are agreed upon in advance. Additional stops not included in the booking may incur extra costs.<\/p>\n

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3.4. Does the driver speak English?
\nYes. All SHARPITOURS drivers are professionals and fluent in English, and many also speak Spanish and French.<\/p>\n

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4. Tours and Experiences<\/h2>\n

4.1. Do you offer personalized tours?
\nYes. SHARPITOURS creates tailor-made tours according to your interests \u2014 cultural, gastronomic or scenic.
\nSimply indicate your preferences when making your booking.<\/p>\n

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4.2. Are entrance fees to monuments included?
\nIt depends on the tour. Some include entrance fees, others leave that choice up to the customer.
\nThe terms and conditions are always indicated in the service description.<\/p>\n

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4.3. Can I combine multiple destinations on the same day?
\nYes, it is possible to create combined itineraries, provided that time and distance allow it.
\nOur team can help you plan the ideal itinerary.<\/p>\n

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4.4. Are the tours private or shared?
\nMost of our tours are private, guaranteeing comfort, flexibility, and exclusivity.
\nShared tours can be arranged upon request.<\/p>\n

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5. Vehicles and Drivers<\/h2>\n

5.1. What type of vehicles do they use?
\nWe have a modern, comfort-class fleet, consisting of vehicles equipped with air conditioning, passenger insurance, and a high level of comfort.<\/p>\n

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5.2. Can I choose the type of vehicle?
\nYes. You can indicate your preference when making the booking, and we will do our best to accommodate it.<\/p>\n

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5.3. Do the vehicles have Wi-Fi?
\nYes. Our vehicles have free Wi-Fi during the journey.<\/p>\n

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6. Other Matters<\/h2>\n

6.1. How can I contact SHARPITOURS in case of an emergency?
\nWe have an emergency number available 24 hours a day: 966 096 682.
\nYou can also contact us by email: info@sharpitours.com<\/a>.<\/p>\n

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6.2. Do children need a car seat?
\nYes. SHARPITOURS provides child seats and booster seats, according to the child's age and height, at an additional cost \u2014 upon request at the time of booking.<\/p>\n

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6.3. Can I bring pets?
\nYes, provided they are transported in their own container and this is communicated in advance at the time of booking.<\/p>\n

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6.4. Do drivers accept tips?
\nTipping is not mandatory, but it is always appreciated as a gesture of appreciation for good service.<\/p>\n

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7. Privacy and Data Protection<\/h2>\n

7.1. How do you handle my personal data?
\nYour data is used exclusively for booking management and service communication, in accordance with the General Data Protection Regulation (GDPR).
\nOur full Privacy Policy is available at www.sharpitours.com<\/a>.<\/p>\n

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7.2. Can I request the deletion of my data?
\nYes. Just send a request to info@sharpitours.com<\/a>.
\nThe data will be deleted unless there is a legal requirement to retain it.<\/p>\n

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Direct Contacts:
\n\ud83d\udcde 966 096 682
\n\ud83d\udce7 info@sharpitours.com<\/a>
\n\ud83c\udf10 www.sharpitours.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Perguntas Frequentes \u2013 SHARPITOURS 1. Reservas e Pagamentos 1.1. Como posso reservar um transfer ou tour? Pode efetuar a sua reserva diretamente no nosso site www.sharpitours.com, por e-mail para info@sharpitours.com ou por telefone atrav\u00e9s do 966 096 682. Ap\u00f3s confirma\u00e7\u00e3o de disponibilidade, receber\u00e1 um e-mail com os detalhes e instru\u00e7\u00f5es de pagamento. 1.2. Que m\u00e9todos de pagamento aceitam? [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24345","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sharpitours.com\/en\/wp-json\/wp\/v2\/pages\/24345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sharpitours.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sharpitours.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sharpitours.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sharpitours.com\/en\/wp-json\/wp\/v2\/comments?post=24345"}],"version-history":[{"count":2,"href":"https:\/\/sharpitours.com\/en\/wp-json\/wp\/v2\/pages\/24345\/revisions"}],"predecessor-version":[{"id":24347,"href":"https:\/\/sharpitours.com\/en\/wp-json\/wp\/v2\/pages\/24345\/revisions\/24347"}],"wp:attachment":[{"href":"https:\/\/sharpitours.com\/en\/wp-json\/wp\/v2\/media?parent=24345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}